Create collection order

Collection order under 30 kg

Use the collection and return shipping service from our logistics partner Swiss Post. Fill in the online collection order, enclose your delivery note or our service order form, provide the tool in the package and you're done.

Conditions
Packages:
max. 30 kg and 100 x 60 x 60 cm per standard package
Packaged according to Swiss Post terms and conditions

Prices
The package will be collected from you and returned to you for just Fr. 30. Payment is made on repair of your device. This also applies to the additional costs.

Additional costs

  • Bulky goods + Fr. 60
  • Additional packages + Fr. 20 (max. 5 items)

Collection
Usually takes place from 7:30 a.m. the following day. If the parcel cannot be found, is too heavy, too large or is not correctly packaged, we will have to charge you for this, based on the costs incurred.

Handover location

  • Personal handover at reception or building entrance
  • Deposit in the storage box or building entrance
  • Freight forwarding

Important

  • Collection only in CH and FL (this must be an official address)
  • No collections at construction sites
  • Confirmation via email and link (safeguard against misuse)
  • Collection date max. 10 days in advance
  • Up to 5 parcels per collection
  • Collection on the delivery round
  • Carrier brings w.frei ag address label with them
  • You will receive a receipt as the sender
  • Shipment tracking for sender and recipient

Collection order over 30 kg by forwarder

You can have your pallet collected from you using our form or send us an email at: bhlsrvcwfrgch

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